Ti-GO 5th Birthday Draw – Terms & Conditions

To say thank you for five brilliant years, we're refunding 5 orders placed on tigobikes.com over our birthday weekend. Winners keep their kit. Here's how it works.

1. Promoter

Ti-GO Sports Limited (company number 13743925), The Oast, East Malling Trust Estate, ME19 6BJ. Email: ride@tigobikes.com.

2. How to enter

Place an order on tigobikes.com between 6:00pm on Friday 13 November 2026 and 11:59pm on Sunday 15 November 2026 (UK time) (the "Promotion Period"). Every qualifying order is entered automatically, once. No code, sign-up or extra payment is needed, and our prices have not been increased for this promotion.

If you'd rather your order wasn't entered, email ride@tigobikes.com before the draw and we'll remove it.

3. Who can enter

  • Customers aged 18 or over placing an order for delivery to a UK address.
  • Orders placed through Amazon, eBay, Vinted or any other marketplace, and trade or wholesale orders, are not eligible.
  • Gift card purchases are not eligible, and any gift card included in a winning order is not refunded.
  • Employees of Ti-GO Sports Limited and their immediate families are not eligible.

4. The prizes

There are 5 prizes. Each prize is a full refund of the amount paid for the winning order, including delivery charges (excluding any gift cards). Winners keep the items in their order, which will be dispatched as normal. There is no alternative prize and prizes can't be transferred.

5. The draw

On Monday 16 November 2026, 5 winning orders will be selected at random by computer from all qualifying orders, overseen by a director of Ti-GO Sports Limited. Orders cancelled or fully refunded before the draw are removed first. If a selected order turns out not to be eligible, another order will be drawn at random.

6. Winners and refunds

Winners will be emailed at the address used on their order on Monday 16 November 2026, and their refund will be processed to the original payment method that day. How long the refund takes to appear depends on your bank or payment provider. If part of a winning order has already been refunded, we'll refund the remaining amount paid.

Because a winning order is refunded in full, items in it can't then be returned for a further refund. You can still exchange for a different size under our usual returns process, and your statutory rights are not affected.

7. Announcing the winners

We'll share each winner's first name and county on Ti-GO's Facebook and Instagram pages by Friday 20 November 2026. If you'd prefer not to be named, just reply to your winner's email. Winners' first names and counties are also available on request from ride@tigobikes.com.

8. Your data

We only use order details to run this draw, contact winners and process refunds, in line with our privacy policy.

9. General

We'll only change or cancel this promotion if circumstances beyond our control make it necessary, and we'll let entrants know if that happens. These terms are governed by the law of England and Wales.