Terms of service

Terms of Service

**Last updated: 5 June 2026**

Overview

This website is operated by Ti-GO Sports Limited, a company registered in England and Wales under company number 13743925, with our registered office at The Oast, East Malling Trust Estate, East Malling, West Malling, ME19 6BJ, United Kingdom. Throughout the site, the terms "we", "us", and "our" refer to Ti-GO Sports Limited ("Ti-GO"). We offer this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including the additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, then you may not access the website or use any Service.

**Nothing in these Terms affects your statutory rights as a consumer**, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any part of these Terms conflicts with those rights, your statutory rights take precedence.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are the age of majority in your country of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorised purpose, nor may you, in using the Service, breach any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms may result in the immediate termination of your access to our Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone, for any lawful reason, at any time.

You understand that your content (excluding payment card information) may be transferred unencrypted and may involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information, which is provided for reference only and is not necessarily current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on it.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. Any such change will not affect orders we have already accepted.

We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service, except to the extent this affects an order we have already accepted or your statutory rights.

Section 5 — Products or Services

Certain products or Services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange in accordance with our Refund Policy: https://www.tigobikes.com/policies/refund-policy

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction, and to limit the quantities of any products or Services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, the same payment card, and/or the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account information (including email address and payment details) so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: https://www.tigobikes.com/policies/refund-policy

Section 7 — Optional Tools

We may provide you with access to third-party tools that we neither monitor nor have any control over. You acknowledge that we provide access to such tools "as is" and "as available", without any warranties, representations, or endorsement. We have no liability arising from your use of optional third-party tools, and any such use is at your own risk and discretion. You should familiarise yourself with and approve of the terms on which those tools are provided by the relevant third party.

Section 8 — Third-Party Links

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any third-party materials, websites, products, or Services. Please review the third party's policies and practices carefully before engaging in any transaction. Complaints or questions regarding third-party products should be directed to that third party.

Section 9 — User Comments, Feedback, and Other Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to (1) keep any comments confidential, (2) pay compensation for any comments, or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights, and will not contain unlawful, abusive, or obscene material or any malicious code. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy: https://www.tigobikes.com/policies/privacy-policy

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice (including after you have submitted your order). Where we cancel an order you have already paid for, we will refund you in full. We undertake no obligation to update or clarify information except as required by law.

Section 12 — Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 13 — Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from using it will be accurate or reliable. The website and its content are provided on an "as is" and "as available" basis.

**Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.** This includes, without limitation, liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by the Consumer Rights Act 2015 (including that goods will be of satisfactory quality, fit for their intended purpose, and as described); and any other liability that cannot be excluded or limited under English law.

**Safety standards and certification.** Except where a specific safety standard, test, certification, or compliance marking is expressly stated in the relevant product listing, we (Ti-GO Sports Limited) make no claim or representation that any of our products carries, or has been tested or certified to, any particular safety standard or certification, and no such assumption should be made. This does not reduce our obligation, or affect your statutory rights, that goods be of satisfactory quality, as described, and fit for their intended purpose under the Consumer Rights Act 2015.

Subject to the paragraphs above, we will not be liable for any loss or damage that is not reasonably foreseeable, or for any loss that arises from your failure to use the product in accordance with its instructions and intended use. Our total liability to you for any claim arising out of or in connection with these Terms or your use of the Service will not exceed the amount you paid for the relevant product, except in respect of the non-excludable liabilities set out above.

Section 14 — Indemnification

You agree to indemnify and hold harmless Ti-GO Sports Limited and our officers, directors, employees, and agents from any reasonable claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party. This does not apply to the extent any such claim arises from our own negligence or breach.

Section 15 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms, without affecting the validity and enforceability of the remaining provisions.

Section 16 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If, in our reasonable judgment, you fail to comply with any term of these Terms of Service, we may terminate this agreement at any time, and you will remain liable for all amounts due up to and including the date of termination. We may then deny you access to our Services.

Section 17 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, and any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements between you and us (including any prior versions of the Terms of Service).

Section 18 — Governing Law

We sell to customers across the United Kingdom. These Terms of Service, and any separate agreements whereby we provide you Services, are governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you also have the benefit of the mandatory consumer protections that apply where you live, and you may bring proceedings in your local courts.

Section 19 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Section 20 — Contact Information

Questions about these Terms of Service should be sent to us at ride@tigobikes.com.

Our contact information:

- **Ti-GO Sports Limited**
- **Email:** ride@tigobikes.com
- **Post:** The Oast, East Malling Trust Estate, East Malling, West Malling, ME19 6BJ, United Kingdom
- **Phone:** 01622 278 558
- **Company registration number:** 13743925
- **VAT number:** GB429885441